Handelsbetingelser

TERMS AND CONDITIONS

 

 
COOKIES
 
Introduction
When you visit our website, information about you is gathered, which is used to customise and improve our content and to increase the value of the ads displayed on the page. If you do not want information collected, you should delete your cookies and refrain from using the website. We have elaborated what information is collected, their purpose and which third parties have access to it, below.
 
Cookies
The website uses "cookies", which is a text file that is stored on your computer, mobile or other. Similarly for the purpose of recognising it, remembering settings, performing statistics and targeting ads. Cookies cannot contain malicious code such as virus.
It is possible to delete or block cookies. Deleting or blocking cookies will make ads less relevant to you and more frequent. You can also risk that the website does not work optimally and that there are content that you cannot access.
The website contains cookies from third parties that may to varying degrees include:

  • Facebook Pixel and Analytics
  • Google Analytics
  • Google Tag Manager
  • Google AdWords
     
    The information is stored encrypted and transmitted encrypted to and from the company.
     
    PRIVACY POLICY
    We only collect personal data in cases where this should be relevant to us, and we will only collect personal data if it is relevant to your activity at Hagelens IVS.
    When collecting, processing and using your personal data, we always comply with all relevant legal provisions.
    We will only store your personal data as long as we are legally obliged to do so, or as long as it is relevant to the purpose for which they were collected.
     
    Information we collect
    If you want to buy and receive a product from us, we need to collect certain personal data in order to complete the transaction and to offer you our services.
    We can obtain information such as name, email address, mailing address, delivery address (if it varies by postal address), phone number and payment information.
    Hagelens IVS collects and processes your personal data when you do the following:
    • Visit our website
    • Carries out a purchase of our products
    • Creating a customer account
    • Please report our website
    • Sending us questions, complaints or feedback
       
      The data controller
      The data controller for collecting, processing and using your personal data at www.hagelens.com is Hagelens IVS, Hjortevænget 34, 2880 Bagsværd, Denmark, VAT number 40 05 57 54.
       
      Treatment basis and purpose
      We collect your regular contact information, such as name and address, and pass it on to be able to deliver the product you purchased from us. We will collect your email address in order to send you an order confirmation and a delivery confirmation.
      When you pay for your product, we collect your name, card data and IP address. The information collected in connection with the payment transaction is used and stored only for payment settlement and fulfilment of the agreement entered into.
      If you do not want to disclose the personal data required to purchase a product, you will not be able to purchase products from us on our website.
      The personal information is registered with Hagelens IVS and stored for 5 years, after which information is deleted.
      Your information will be deleted 5 years, after you received your item.
       
      Other recipients of personal data
      We do not sell your personal data to third parties and we do not transfer your personal data to third countries.
      If you have ordered delivery, the information about your name, address, phone number and e-mail address will be provided to our shipping company, PostNord or GLS for the purpose of delivering your purchases.
      If you choose to report our website, your name and your email address will be transferred to the notification page trustpilot.dk
      We have our webshop and payment system through Bambora / Epay, which acts as our data processor. All personal data you provide on our site will be stored in Bambora / Epay data centers.
      We also collaborate with a number of other companies that store and process data. Companies treat information solely on our behalf and may not use it for their own purposes.
      We only work with data processors in the EU or in countries that can provide your information with sufficient protection.
      We have entered into data processing agreements with our data processors, which is our guarantee that they comply with applicable rules on the protection of your personal data.
       
      Your rights
      As the data subject, you have a number of rights that we must at all times ensure fulfilment of. You have the right to request us the following:
      • To access and get corrected / changed your personal data
      • To delete personal data
        If you believe the information is inaccurate, you have the right to have it corrected. In some cases, we are required to delete your personal data if you request it. It can e.g. be if your data is no longer needed for the purpose for which we should use it. You can also contact us if you believe your personal data is being processed in violation of the law.
         
        You also have the right to object to the processing of your personal data and you have the right to file a complaint with a data protection authority.
        If you no longer wish us to process your personal data or to limit the processing of your personal data, you can also send us a request to our e-mail address info@hagelens.com.
        The following sales and delivery terms apply to all deliveries hagelens.com.
         
        Terms and conditions
         
        Documentation and guidance
        If product descriptions and user manuals are available for the product, these are included with the delivery from Hagelens IVS.
        If you would like further information or advice from Hagelens' side, this is of an indicative nature.
         
        Delivery time and transport
        Delivery of goods from Hagelens IVS is considered done when the consumer has received the goods. The shipment of goods takes place with Post Danmark, GLS or DAO Delivery time 1-3 days.
         
        Warranty
        When you shop with us as a consumer, the rules of the Buying Act apply to the purchase of goods applies.
        This means that you have the right to complain for 24 months. Contact us before sending the item.
        If your complaint is justified, it means that you can either get the item repaired, exchanged, money back or a discount in the price, depending on the specific situation.
        The risk of goods purchased by Hagelens IVS is transferred to you as a consumer at the time of delivery. Complaints and any errors or deficiencies in delivery from Hagelens IVS must be invoked in a reasonable time after you have discovered the error. If you advertise within two months after the error is discovered, the complaint will always be timely. It is your duty to indicate and, on request, show how the error or defect is expressed. If you find a fault, you should quickly contact Hagelens IVS.
        You can basically only complain about errors that appear no later than two years after you have received the goods.
         If the complaint is justified, we will refund your (reasonable) freight costs. The product must always be sent back in proper packaging. Also remember to get a receipt for shipment so we can refund your shipping costs.
         
        The product is sent to:
        Hagelens IVS
        Hjortevænget 34,
        2880 Bagsværd
        Denmark
        We only receive packages sent directly to the address.
        When you return the item, please enclose a detailed description of the problem in the package.
         
        Appeals
        If you, as a consumer, want to complain about your purchase, please contact customer service on +45 51912880 or send an email to info@hagelens.com.
        If you do not agree with our decision on a complaint, you can contact the Competition and Consumer Agency, the Center for Complaints, the Names House, Toldboden 2, 8800 Viborg. You can also find contact information at www.forbrug.dk. You can also contact the Common European Complaints Portal, ODR, at http://ec.europa.eu/odr, if you reside in any EU country other than Denmark.
         
        Price and payment
        You can order your goods online and pay with Visa / Dankort, MasterCard and bank transfer. All prices in Hagelens IVS - on the web site https://hagelens.com - are incl. VAT.
        We do not charge card fees.
        The amount is first raised on your card when the item is shipped.
        By bank transfer you are not protected by the opposition scheme.
        If you pay via PayPal, you are not protected by the opposition scheme. Read more about the terms on the PayPal website.
         
        Cancellation
        The Hagelens IVS provides 14 days of right of withdrawal, effective from the day you receive your goods.
        The cancellation period expires 14 days after the day you received your item. If you have ordered several different items in the same purchase, but they are delivered individually, the deadline runs from the day you receive the last item.
        The deadline implies that you have 14 days from receipt to let us know that you will regret your purchase. You can send an email to info@hagelens.com.
        You cannot regret the purchase by refusing to receive the item without giving us notice at the same time.
         
        Cancellation of part of the purchase
        If you have purchased several items with us, you have the option of returning one or more goods, even if they are purchased in one order.
        Please note that you will not be refunded freight costs if you regret part of your purchase.
         
        Return
        Once you have informed us that you will cancel your purchase, you have 14 days to return the item to us.
        You have to pay for the package to be returned, and you are liable if damage occurs during transportation.
         
        The item's condition when you return it
        If the item has lost value and it is because you have used it differently than was necessary to determine the nature of the item, properties and the way it works, you can only get a portion of the purchase amount back. The amount you can get back depends on the merchandise's commercial value, and in some cases it may mean that you can only get the freight costs back.
        We recommend that you return the product in the original packaging.
        If the original packaging is missing, it may result in an impairment of the item
         
        Repayment of purchase amount
        If you regret your purchase, you will get your money back. If the item is impaired, we deduct the amount that you are liable for.
        We will refund all payments received from you, including delivery costs (this does not, however, apply to additional delivery costs in cases where you have chosen a different delivery form than the cheapest form of standard delivery that we offer), no later than 14 days from the day on which we has received your message that you will cancel the agreement.
        We will refund the money with the same payment method that you used at the time of the purchase, unless we have agreed otherwise.
        We may withhold payment until we have received the goods, unless you send us documentation to have returned it.
         
        The product is sent to:
        Hagelens IVS, Hjortevænget 34, 2880 Bagsværd, Denmark.
        We only receive packages sent directly to the address.
        You can also undo the purchase by notifying us and handing it in at the above address.
         
        Sales to countries outside Denmark
        Hagelens IVS is not responsible for any customs or other charges that may be imposed on a product purchased and shipped from Hagelens.com. This duty or charge must be borne by the customer / recipient.
         
        The legal name of the company: Hagelens IVS
        The company's nickname: Hagelens
        Company: IVS
        CVR number: 40 05 57 54
        Address: Hjortevænget 34, 2880 Bagsværd
        Phone: +45 51 91 28 80
        Official email address: info@hagelens.com
        Official web address: www.hagelens.com
         
        The trading conditions have been last updated on 07.02.2019