Handelsbetingelser

TERMS AND CONDITIONS

 

 

PAYMENT

Hagelens accept payment by credit card / Visa credit cards. We also accept the following credit cards: MasterCard, Maestro and VisaElektron. When using the card a fee is imposed.

When you make an order on www.hagelens.com, we only deduct the amount from your account, when the order is packed. There can never be deducted an amount greater than what you have approved the acquisition.

DELIVERY

Hagelens ships world wide.

For delivery in Denmark, the following applies:

Delivery to your home address, the price depends on the weight, min. 30.00 DKK
All orders will be dispatched the following day or the day after.
Naturally you have 14 days full refund and can always get your money back.
We have safe and secure online shopping via Epay and PayPal
Hagelens delivers with PostNord and GLS. Timely delivery requires that PostNord and GLS respect their day-to-day delivery.We can not be held responsible for delays at PostNord and GLS. In cases of very late or missed deliveries, we will send a new delivery without charge for you.

For delivery abroad:

We ship worldwide with PostNord, GLS and DHL. The price can vary, depending on where and how you want to send your package. All orders will be dispatched the following day or the day after. Naturally you have 14 days full refund and can always get your money back.We have safe and secure online shopping via Epay and PayPal

IF YOU CANCEL YOUR PURCHASE (CANCELLATION)

You have 14 days to cancel, when you shop at www.hagelens.com.

The withdrawal period will expire 14 days after the day you;

a) receive your product.

b) get the last good physical possession when it comes to an agreement on several items that have been ordered in one order and delivered separately.

c) get the last lot or the last part in physical possession, when it comes to an agreement on the delivery of a good consisting of multiple lots or pieces.

You must within 14 days of receipt notify us that you want to cancel your purchase. The notification must be given to info@hagelens.com.

In your message, make us clearly aware that you want to use your right of withdrawal. You can not undo by simply reject the goods without being given us clear message on this.

- When returning

You must send your order back to us without undue delay and within 14 days after you have notified us that you wish to cancel your purchase. You will bear the direct cost of returning the goods. In return, you are responsible for that goods are packed safely into. We urge that you send back the goods as an insured package. You bear the risk from the time of delivery of the goods. NOTE! We do not receive packages sent by COD, without delivery or similar.

 

- The purchase's condition, when you send it back

You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and the way it works. In other words - you can try the product in the same way as if you tried it in a physical store. If the product is proven beyond what is outlined above, we consider it as used, which means that you know the chagrin of purchase only get part or none of the purchase amount back, depending on the product's commercial value.In order to receive the entire purchase amount return you must therefore do the same as you can in a physical store. You must test the product, but do not take it in actual use.

- Refund of the purchase amount

If you regret your purchase, you get the amount you have paid us back. In the event of an impairment, as you are liable to be deducted from the purchase amount. If you use your right of withdrawal, we will refund all payments received from you, including delivery costs (excluding additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any case within 14 days from the date we receive notice of your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. We may withhold reimbursement until we have received the product, unless you have since been supplied evidence of having sent back the.

Goods is returned to Hagelens, Hjortevænget 34, 2880 Bagsværd, Denmark. 

 

IF THERE IS SOMETHING WRONG WITH PRODUCT (WARRANTY)

Hagelens provides 2 years warranty under the Sale of Goods Act, covering manufacturing and material defects discovered in its normal use. The warranty does not cover defects or damages directly or indirectly caused by misuse, poor maintenance or violence. Complaints about defects which should be detected by normal examination of the goods must be notified Hagelens within a reasonable time. If you advertise within two months after the defect is discovered, the complaint will always be timely. The product can be returned for repair, replacement or by appointment if necessary. credit. There may also agreed a reduction in price, depending on the specific situation. When you return the product, please state what the problem is, as detailed as possible. In connection with complaints Hagelens your (reasonable) shipping costs. Remember that the product must always be returned in protective packaging, and remember to get a receipt for shipment, so that we can reimburse your shipping costs.

By defect, or possibly. missed deliveries please contact: info@hagelens.com

The product is sent to: Hagelens, Hjortevænget 34, 2880 Bagsværd, Denmark. Note We do not receive packages sent by COD or similar.


WHAT DO WE DO WITH YOUR PERSONAL INFORMATION (PRIVACY POLICY)

No personal information recorded on Hagelens.com is being transferred, sold or otherwise made available to third parties. All information is stored safely and is accessible only to trusted employees of Hagelens.
When you order we ask of your name, address, telephone number and email address. This information is used exclusively for processing your order. The information registered at Hagelens and transmitted and stored electronically in unencrypted form. We store the information for 5 years, after which they are deleted. In addition, we record the IP address from which any purchases are made. When collecting personal information through our website, we ensure that it always happens when submitting your express consent, so that you are informed of exactly what information is collected and why.

Information provided to Hagelens will not be sold in any way to third parties, and we don't record any sensitive personal information.

As registered with Hagelens, you always have the right to object to the registration. You also have the right to inspect the information recorded about you. These rights are secured by the Privacy Act and request in connection therewith please contact Hagelens via email info@hagelens.com